🔁 Return & Replacement Policy

Hassle-Free Returns, Fast Resolutions

At Basmir Solution, we strive to ensure your complete satisfaction with every purchase. While we aim for perfection, we understand that sometimes, a return or replacement may be necessary. That’s why we’ve created a clear, customer-friendly Return Policy to make your experience smooth and stress-free.

📦 Items Eligible for Return

You can return or request a replacement for any item that meets the following conditions:

• 🚫 Damaged or defective upon delivery
• 🚚 Received the wrong item or size
• ⚙️ Malfunctioning product (if applicable)
• 🛍️ Item not as described on our website
• 🔁 Order canceled before shipping

Note: Items that are marked as final sale, perishable goods, or customized products may not be eligible for return unless damaged or faulty.

📅 Return Window

You must initiate your return request within 30 days from the delivery date.

• 🕒 After 30 days: We may still offer partial refunds or store credits based on your case.
• 📅 Late returns without prior approval may not be accepted.

📋 Return Conditions

To be eligible for a return:

• The item must be in its original packaging
• The product must be unused, unwashed, and undamaged
• All accessories, tags, and manuals must be included

🔄 How to Request a Return or Replacement

Our return process is easy and transparent:

1. Contact Us First:
   📧 Email: info@basmirsolution.com
   📞 Phone: +1 (214) 639-8350
2. Include the following in your email:
   • Your order number
   • Brief description of the issue
   • Clear photos of the product (if applicable)
3. Wait for Authorization:
   Our support team will respond within 1–2 business days with instructions for the return.
4. Ship the Item:
   Once approved, you’ll receive the return address and guidelines to ship your item back to us.

💰 Refund or Replacement Options

Depending on your preference and item condition, we offer:

• ✅ Full or partial refund
• 🔁 Product replacement (if in stock)
• 💳 Store credit for future purchases

Refunds are issued once we receive and inspect the returned item. It usually takes 3–5 business days for the refund to reflect in your original payment method.

🚫 Non-Returnable Items

We do not accept returns for the following:

• Gift cards or downloadable software products
• Health & personal care items once opened
• Clearance or marked-down final-sale items
• Orders without valid proof of purchase

📦 Return Shipping

• 🛍️ If the return is due to an error on our part (damaged, wrong, or defective item), we cover return shipping.
• 🚚 If the return is due to a change of mind or customer error, the buyer is responsible for return shipping costs.

📍 Return Address

Basmir Solution
7901 4TH ST N #12160
St. Petersburg, FL 33702
United States

Please do not return your item without contacting us first. Unauthorized returns may not be accepted.

📞 Need Help?

We’re here to assist you at every step of your return journey.
Have questions? Need support? Contact us directly:

• 📧 Email: info@basmirsolution.com
• ☎️ Phone: +1 (214) 639-8350
• 🕒 Hours: Monday–Friday | 9:00 AM – 6:00 PM (CST)

✅ Your Satisfaction. Guaranteed.

We value your trust and confidence. If you’re ever unsatisfied with a product or experience, we’re committed to resolving it quickly and fairly.

Basmir Solution – Where customer satisfaction always comes first.